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Our product portfolio
Intelligent omni-channel customer services
Connect with your customer anytime and anywhere through our cloud-based services
- Omni-channel customer service
- Intelligent quality inspection
- Cloud call center
- Intelligent training
- Customer service chatbot
- Intelligent ticketing
- Multi-terminal support
- One-single view of customer
Cloud Call Center
Years of technical and operational experience Ready to launch and support all types of deployment
- Intelligent IVR technology
- WebRTC voice services
- Intelligent Call Monitoring
- Audio and video services
- Intelligent routing strategy
- Intelligent ticketing system
- Multi-dimension data reports
- Multi-deployment support
Intelligent Telemarketing
Only filter out the useful leads for you
- Preview outbound dialing
- Intelligent routing strategy
- Batch outbound dialing
- Smart sales script
- Predictive outbound dialing
- Intelligent ticketing system
- Softphone
- Customer list classfication
AI voice/text Chatbot
Create human-like interaction experience to your customer with our Chatbots
- Smart AI voice chatbot reply
- Automatically analyze data
- 24/7 online
- Customer classification
- Multi-round dialogue capability
- Smart recommendation
- Automatically record information
- Large corpus support
Intelligent quality inspection
A new era for you to better manage your sales and customer service personnels with a 100% inspection coverage
- Task-based quality inspection
- Real time/ex-post quality inspection
- Semantics recognition
- Interaction data insights
- Emotion recognition
- Customer preference map
- Context conditional expression
- Quality inspection report
Intelligent training
The essential element to create the best sales and customer service team
- Standard curriculum
- AI interactive training
- Customized learning path
- Online class support
- Motivation tactics
- Communication support
- Intelligent evaluation
- Performance system
News
How to crack the value-added password of customer service center under the AI wave2020-10-09
Promote industry reform with "technology + ecology" and Infobird led the wave of "made in China" in the field of intelligent customer service2020-10-01
In the era of Intelligent Customer Service, 95% of Customer Service Interaction will be completed by AI2020-07-03
- How to solve the low efficiency of customer service management? Infobird's intelligent quality has a way!
- 2020-09-25
- Infobird Intelligent Quality Inspection won “2020 intelligent customer service product innovation award"”
- 2020-09-18
- Promoting the intelligent upgrade of the customer service industry, Infobird Software won the Best Product Award for Internet Intelligent Customer Service of the Year
- 2020-06-30
- Infobird Cloud Call Center guarantees 24-hour online logistics services of Central South University!
- 2020-06-24
- How to Revitalize the "Data" of Bank Customer Service and Increase the Operating Efficiency for customer management — Yimin Wu, CEO of Infobird
- 2020-06-22
- How can the cloud call center with thousands agents realize large capacity and high concurrency?
- 2020-05-30
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