Central South University
The private cloud call center we built for Central South University has proven to have strong availability, high security and stability. The media switch, control center, transfer server, core business system and other facilities are all used independently by the university. Based on our call center system, the integrated platform of "Central South University hotline" is able to provide student support services very conveniently on a 24/7 basis, which empowers Central South University to improve their services for students at all levels
Beijing Municipal Postal Administration
We help to ensure the high efficiency, stability and service level of Beijing Postal Administration’s complaint hotline from system deployment, call distribution, channel coordination, data analysis and quality inspection. By applying our cloud call center solutions, Beijing Municipal Postal Administration established a convenient, high-quality and efficiency public service communication platform and can response as well as solve citizen needs quickly. Very importantly, with the data insights generated, it can also have a better grasp of the overall operation of its logistic services as well as industry development.
Chaoyang Real Estate Affairs Registration Center
We apply intelligent technology applications based on our cloud call center to all stages and scenarios of real estate registration consultation, smooth the service path of government hotline, improve the service efficiency of government hotline, optimize the service process of government hotline, and create a "sunrise model" ( homophonic of chaoyang in Chinese) for real estate registration. It helps the citizens in Chaoyang district to enjoy a more efficient service for their real estate, land and housing consultation.