One banking industry customer
With our omni-channel customer services, our bank customer has established a new generation of customer service platform through the omni-channel cloud customer service. By integrating multiple channels such as telephone, wechat, microblog, web page, app, applet, etc. and unifying one single view of customers, our system can support to provide human/AI chatbot collaboration services to engage the customers with personalized experience at any time and anywhere. At the same time, through the customer service quality inspection and education function, the bank can comprehensively monitor and manage the customer service agents' performance and continuously optimizes the service quality and management level. After using the omni channel cloud customer servic, the overall efficiency of bank customer service center is greatly increased. The service efficiency is improved by 30%, and the labor cost is reduced by about 50%.