One Banking Institution
The customer service center of our banking institution customer has been faced with the dilemma of high customer service agent turnover rate and the resulted high training cost. The intelligent training service helps our customer to upgrade their training center in two aspects: the overall personnel planning and personal ability improvement. Through on-site training, online live / recorded broadcast, AI interactive training and other forms, our intelligent training software and services can help our client to improve their customer service ability and quality, shorten the training cycle and cost of new employees, and also create a platform for old employees to grow. The turnover rate of customer service center staff is significantly reduced, personnel management is more reasonable and efficient, and customer satisfaction is effectively improved as a result