Beijing NameX Famous Media Technology Co., Ltd.

Beijing NameX Famous Media Technology Co., Ltd. is one of the important enterprises of NameX which includes NameX Network, the national noted internet Software Company, and NameX Jing Yi, the short version printing enterprise, etc. Combining all NameX’s resources and leading advantages in this field, NameX Famous Media creates the first domestic Internet printing services company. It has branches in Beijing, Shanghai, Guangzhou, Nanjing, Hefei, and so on, setting Internet Construction Department and Collaborative Software Department, and many others.
Beijing NameX Famous Media Technology Co., Ltd. is an earlier client of Infobird. Infobird’s Hosted Call Center supplies resources in large quantities and also has ensured the occupancy rate of calling circuitry will not be higher than 70%. Thus, it provides smooth communicating channels for enterprises and their customers, which has minimized the loss of customers. At the same time the system provides customers with mobile phones, fixed-line, Internet and other access modes. Users can choose the most convenient and economical means to contact with the enterprises, and do not have to bear the high costs of communication. It has increased the customers’ satisfaction, won our clients’ reliance, and also brought more sales opportunities for Infobird.

SiChuan MYAIR Co., Ltd.

SiChuan MYAIR Co., Ltd. established in 2002, which is a member of the International Air Transport Association (IATA), and its major business is to provide air travel products (including air ticket booking, hotel reservations and travel services). With pre-eminent personnel, and relying on the smooth flow design and advanced information technology, the company has established ERP systems and CRM system which are suit MYAIR’s developing strategy. And then MYAIR integrated the product of Infobird’s Hosted Call Center which provides functions of the national unified access, IVR Navigation, Intelligent Router system, and so on. Therefore MYAIR has combined and unified its original system resources so that it can offer customers more perfect and considerate services. Meanwhile, through Infobird’s Data Analysis System and Outbound System, MYAIR has successfully developed active marketing, and have achieved good results. The current distribution of sales network covers Chengdu, Beijing, Shanghai, Chongqing and other major city airports. MYAIR now has nearly 3000 partner hotels in more than 300 cities around the country.

Eleccomm Project

ShenZhen Eleccomm has applied Hosted Call Center to the management of its salesmen and office staff and achieved to possess a national unified customer service number which helps customers to remember so that they can connect and negotiate business at any time. Salesmen’s communication costs decreased from 500 Yuan to 200 Yuan.
Managers can have real-time inspection of employees’ working state, including salesmen’s daily, weekly, monthly, and quarterly work, such as the number of contacted customers, the customers’ offer rate, transaction rate and retention rate, and also can monitor employees’ call records.